Cancellation & Refund Policy
Updated at 2021-04-20
Definitions and key terms
To help explain things as clearly as possible in this Cancellation & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Company: when this policy mentions “Company,” “we,” “us,”
or “our,” it refers to Horecafox Private Limited, V1504, HOMES 121 PLOT No. GH01, SECTOR 121,
NOIDA 201301 that is responsible for your information under this Cancellation & Refund
- Customer: refers to the company, organization or person
that signs up to use the Foxmenu Service to manage the relationships with your consumers or service
- Device: any internet connected device such as a phone,
tablet, computer or any other device that can be used to visit Foxmenu and use the services.
- Service: refers to the service provided by Foxmenu
as described in the relative terms (if available) and on this platform.
- Website: Foxmenu’s site, which can be accessed via
this URL: .
- You: a person or entity that is registered with
Foxmenu to use the Services.
Cancellation & Refund Policy
Thanks for shopping at Foxmenu. We appreciate the fact that you like to
buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring,
evaluating, and purchasing our products.
If there’s something wrong with the product you bought, or if you are not happy with it, you have () to issue a refund and return your item.
If you would like to return a product, the only way would be if you follow the next guidelines:
- The package needs to come back with the original receipt of the purchase.
Cancellation PolicyWe accept all genuine cancellations request made before order is prepared for delivery/serve. This is subject to outlet’s management discretion. Please reach out to our customer services for cancellation requests and refunds. We refund all payments made for orders placed as a real money through the same mode of payment by which you paid for the order, however, in some cases the mode of payment may differ after you agree to the new mode. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.
We at Foxmenu commit ourselves to serving our customers with
the best products. Every single product that you choose is thoroughly inspected, checked for defects and
packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Foxmenu is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
By using our platform, registering an account, or making a purchase, you hereby consent to our Cancellation & Refund Policy and agree to its terms.
Changes To Our Cancellation & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Cancellation & Refund Policy. If you do not want to agree to this or any updated Cancellation & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via Email: [email protected]
- Via Phone Number: +919891697646
- Via this Link: https://horecafox.com/contact_us.html
- Via this Address: V1504, HOMES 121 PLOT No. GH01, SECTOR 121, NOIDA 201301